Questions and Answers
Q. Will there still be the same number of appointments available at the Eston Surgery branch?A. There will be more available appointments following the practice merger. This will mean that from 1st November when our clinical systems have merged that we will be able to offer our patients a greater choice of appointments.
Q. Will I still be able to get an appointment at my usual practice?
A. Yes, and after 1st November, we can accommodate you from another site if your usual site is full.
Q. Will I still contact my practice on the usual phone number to make an appointment?
A. Yes, patients will continue to telephone their usual numbers
Q. If I use my own transport will there be enough parking?
A. Parking at Low Grange Health village site is not expected to increase, as Normanby and Eston practices have operated from here for some years and Manor house has its own parking.
Q. Can I still speak to my regular GP or team member such as pharmacist, paramedic, or physician's associate?
A. Patients will still be able speak to their usual clinicians. Patients should have clinical continuity with an ongoing problem as much as possible.
Q. Will I still be recalled for my chronic disease reviews at the practice?
A. Chronic disease management will not be affected by the merger. You will continue to be recalled and see your usual practice nurse. Results of any tests or recalls will be processed by the clinical team as before.
Q. What additional benefit will I see?
A. Some of the doctors and nurses already work at both sites and because of the merger they will be available on more days to enhance the continuity of care. Being a larger practice will make us more resilient to staffing changes and increased demands.
Q. Will the reception and clinical staff be affected by the proposed merger?
A. All staff will stay the same.
Q. Will the practice opening hours stay the same?
A. Practice opening hours will stay the same unless the government or the NHS tell us to do something different. Our practice is open 08.00 - 18.00. Outside of these hours you can get support by contacting NHS 111 online https://111.nhs.uk/ or by phone on 111.
Q. Will I see any change to the services at the practice?
A. Services will stay the same or be increased. We will arrange the most suitable appointment with the appropriate clinician to suit your need.
Q. Will the merger affect the care of patients who are housebound?
A. Community nurses and other healthcare practitioners will keep working closely with Normanby Medical Centre and both branches as normal. The same community teams will provide the services.
Q. Will there be any change to the service we receive from community midwives or health visitors?
A. Care will be the same for expectant mothers and young children. Midwives and health visitors will keep working with Normanby Medical Centre and the branch sites.
Q. Will I still be able to use my usual pharmacy for my prescriptions?
A. You will still be able to use your preferred pharmacy or dispensary service. We encourage all patients to download the NHS app, and use online services to request repeat prescriptions.
Q. Will you have a new combined website for information?
A. Yes, from 1st November we plan to have one only website with all the practice information. www.normanbymedical.co.uk
Q. Will you have a Facebook page?
A. Yes you can visit our Facebook page @ Normanby Medical Centre. Please follow us to receive notifications and updates about upcoming events we may have.
Q Can I still get advice online using EConsult/SystmOne
A. Yes, from 1st November. This will be via Normanby Medical Practice Website for all patients
Q How can I get involved?
A. You are invited to join the Patient Participation Group (PPG). PPGs can help us to
* Improve services * use resources better * help us to help each other.
If you would like to join, You can also visit our website www.normanbymedical.co.uk to find out more.
Q. Can my family or friends register at the merged practice?
A. Yes, we are currently taking on new patient registrations. We would be delighted to have your family or friends register at our newly merged Practice.
Q. How can I ask questions or feedback about this change?
A. Please send any feedback or questions to: nencicb-tv.a81021@nhs.net A survey link will be sent out for your views on how we have managed your expectations.
Q: Can I change GP practice?
A: There are other GP practices in the local area that you can join. To find out how visit https://www.nhs.uk/nhs-services/gps/how-to-register-with-a-gp-surgery/
