tees valley picnhs tees valley
Follow us on Twittertwitter 

 

econsult

 

Prescription requests

From 1st August we have reverted to our pre-covid repeat prescription request policy.

All prescription requests are to be made in writing - either:

by email to tvccg.estonsurgery@nhs.net 

using the SystmOne app or the click the prescription request box at the bottom of this page

using the above E-consult method for those for one-off items that aren't on your repeat list

by posting your request into our prescription box (now conveniently located at on the outside of our front door of the surgery)

All prescription requests take 48 hours (2 days) to process.


We are now taking bookings for 2020 flu clinics - please follow these instructions when attending

Do not attend if you or any members of your household have symptoms of coronavirus, or if you have been told to isolate. Contact us the following week and we will re-book you when you are able to leave isolation.

If you are exempt from wearing a mask, please inform reception when you book, so we can make alternative arrangements to ensure the safety of our staff

Attend on your own unless you need help in mobilising. 

Do not arrive early or late for your appointment time: we have allocated a strict arrival time of patients to ensure that people are queueing for the minimum amount of time and social distancing is maintained

Please wear a face covering. 

Once you have sanitised, we encourage you not to touch anything in the practice. Bring your own hand sanitiser to use should you wish to

Please follow the instructions for queuing. If you are in a wheelchair or have very limited mobility, please make yourself known to the queue marshal

There will be no chairs available to sit while waiting and you will not be able to sit whilst having the vaccination (for infection control). If you think you will struggle with this, please speak to the queue marshal on arrival.

Wear clothing which makes it easy to expose your upper arm. The vaccinations will be given behind a screen in the waiting room to comply with infection control.

Please follow the instructions of the marshals who are supervising the patient flow – they are there for your safety.

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.


Telephone, video call and on-line consultations during Covid-19

When telephoning for an appointment, you will be asked by our reception team for a brief reason for your call.  Dr Chatterjee and Dr Geiser have asked for the reason to be taken, and it is done in complete confidence and enables our reception team direct your call to the most appropriate clinician as soon as possible. All of our appointments are then telephone triaged by a GP or Nurse Practitioner, or Nurse Prescriber and if they need to see you for an examination, they will invite you to attend the surgery.  You may be asked to join a video link, this is ideal for the clinician to review a rash, lesion or wound.  Please make sure you are in a private and quiet location for your video call.    You may be asked provide a photograph of the area for the GP / Nurse to review prior to your telephone triage.

These can be done via E-consult or emailed to TVCCG.estonsurgery@nhs.net and will form part of your health care record.  Please be aware that whilst our email system and your records are secure, we do not recommend you send any identifying photos or photographs of a sensitive nature.  Please ensure that you do not include any identifying information in the body of your email or sensitive/personal photographs that could potentially be disclosed to a third party by your unsecure email.

Please be aware if you are invited to the surgery for investigations or an examination,  you will be initially asked to wait outside. Please attend your appointment alone, we cannot offer a child sitting service.  Where appropriate, relatives will be asked to wait outside during your investigations.  The clinician will greet you and shepherd you to our clean examination area in full PPE.

Thank you for your cooperation during this difficult time

-------------------------------------------------------------------------------------------------------

Please note -  appointments will run a little differently - Face coverings should be worn.

Where appropriate, only the person with the appointment will be allowed to enter, please do not attend early as special staggered appointments have been arranged.  Please do not bring family, friends as they will not be allowed to enter.

You will be required to wear a face covering for the whole duration of your appointment. – Please do not remove the mask until you have left the surgery

On entering, you will be asked to use antibacterial or alcohol gel. – Once you have used the gel, please do not then handle your mobile, keys etc.

Our front desk reception service is closed, all administrative requests should be made via the telephone or E-consult.

As our GPs and clinical staff are working remotely at some point throughout the day, it will not be possible to "have a quick chat with the doctor" while you're here.  

You will be asked not to touch anything in the room

If you have a bag/coat etc. you will be asked to place them in a certain area, please follow the advice given to you.

Thank you for helping to keep us all safe

PLEASE NOTE  DUE TO SAFETY CONCERNS, WE HAVE SUSPENDED ON-LINE APPOINTMENT BOOKING DUE TO COVID-19,

(Site updated 16/10/2020)
Order your repeat medicationsAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletterAccess Summary Care Record
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website