From 1st August we have reverted to our pre-covid repeat prescription request policy.
All prescription requests are to be made in writing - either:
by email to email@example.com
using the SystmOne app or the click the prescription request box at the bottom of this page
using the above E-consult method for those for one-off items that aren't on your repeat list
by posting your request into our prescription box (now conveniently located at on the outside of our front door of the surgery)
All prescription requests take 48 hours (2 days) to process.
Telephone, video call and on-line consultations during Covid-19
When telephoning for an appointment, you will be asked by our reception team for a brief reason for your call. Dr Chatterjee and Dr Geiser have asked for the reason to be taken, and it is done in complete confidence and enables our reception team direct your call to the most appropriate clinician as soon as possible. All of our appointments are then telephone triaged by a GP or Nurse Practitioner, or Nurse Prescriber and if they need to see you for an examination, they will invite you to attend the surgery. You may be asked to join a video link, this is ideal for the clinician to review a rash, lesion or wound. Please make sure you are in a private and quiet location for your video call. You may be asked provide a photograph of the area for the GP / Nurse to review prior to your telephone triage.
These can be done via E-consult or emailed to TVCCG.firstname.lastname@example.org and will form part of your health care record. Please be aware that whilst our email system and your records are secure, we do not recommend you send any identifying photos or photographs of a sensitive nature. Please ensure that you do not include any identifying information in the body of your email or sensitive/personal photographs that could potentially be disclosed to a third party by your unsecure email.
Please be aware if you are invited to the surgery for investigations or an examination, you will be initially asked to wait outside. Please attend your appointment alone, we cannot offer a child sitting service. Where appropriate, relatives will be asked to wait outside during your investigations. The clinician will greet you and shepherd you to our clean examination area in full PPE.
Thank you for your cooperation during this difficult time
Please note - appointments will run a little differently - Face coverings should be worn.
Where appropriate, only the person with the appointment will be allowed to enter, please do not attend early as special staggered appointments have been arranged. Please do not bring family, friends as they will not be allowed to enter.
You will be required to wear a face covering for the whole duration of your appointment. – Please do not remove the mask until you have left the surgery
On entering, you will be asked to use antibacterial or alcohol gel. – Once you have used the gel, please do not then handle your mobile, keys etc.
Our front desk reception service is closed, all administrative requests should be made via the telephone or E-consult.
As our GPs and clinical staff are working remotely at some point throughout the day, it will not be possible to "have a quick chat with the doctor" while you're here.
You will be asked not to touch anything in the room
If you have a bag/coat etc. you will be asked to place them in a certain area, please follow the advice given to you.
Thank you for helping to keep us all safe
PLEASE NOTE DUE TO SAFETY CONCERNS, WE HAVE SUSPENDED ON-LINE APPOINTMENT BOOKING DUE TO COVID-19,
(Site updated 07/08/2020)